Frequently Asked Questions

Which payment methods are available in the shop?
Payments are possible via:

  • Bank transfer
  • Bancontact
  • Maestro
  • Paypal
  • Creditcard (VISA, Mastercard, American Express) via Paypal (no paypal account needed)

When collecting products on our main address, only cash payments are possible.

How are shippings handled?
Bikes

Complete bikes will not be shipped and can only be collected in our shop. This to ensure an optimal service regarding the configuration of the bike and the position of the client on the bike.

Shipping

Shipping to the EU countries is processed via PostNL (More information: website PostNL).

Delivery costs

Country Price (incl. VAT)
Belgium PostNL: € 6,95
Netherlands € 9,99
Luxembourg € 9,99
Other European countries € 17,99

Delivery time Belgium
A delivery by PostNL takes about 1 to 2 working days.

How do I return products?
After purchasing products at CyCo you have the right to change your mind during a period of 7 working days after delivering the product. During this period the product can be returned without giving any reason, as long as it is in a 100% newstate. You will have to pay the shippingcosts for returning the product yourself.

How to return

You have to pack the product thoroughly (to prevent damage), foresee a valid stamp (low stamped mail is refused) and send it to our main address (see Information -> Contact us). Returning costs and risks are always for the account of the sender, unless there is a defect that is covered by the guarantee regulations (see Information -> Warranty).

How are the bike measurements taken and how is my position on the bike determined?

To make sure you are fitted correctly on your bike we have a partnership with 185-bikefitting!
Visit their website for more information: http://185.be/over-185/wat-we-doen/bikefitting/.

How is my privacy protected?
CyCo uses your customer-data only for processing your orders and for informing you about our services. CyCo distributes an email-newsletter for this last purpose. Everyone that is not interested in this newsletter can opt-out for this option via the account-page of CyCoSports.be.
CyCo DOESN´T ditribute your personal data, especially your email address, to others, unless when it is specified explicitly by you.
You can view, change and delete your personal data via the logon-screen by means of your chosen email-address and password.

What are the warranty regulations?

The warranty terms and conditions are similar to those that are defined by the manufacturer of that product. In General, the guarantee is valid only for the first owner for a period of one year.
For components that are sensitive for wear like chains, cog wheels, cables, tires, braking pads,… there is a limited warranty: they are only eligible for warranty if the complaint could impossibly be caused by normal use. In case of doubt, the opinion of our vendor is determinative.
Defective goods, that rightly fall under the warranty will be repaired or replaced by the same or equivalent product.
The customer must carefully watch the warranty terms and conditions of the producer before the first use of the product. Warranty periods can be very different from product to product. Therefore, we refer to these warranty terms and conditions as the only binding deadline.

If you think that a component has a manufacturing error or early wear and tear, you can send the item to us (see Information –> Contact us) with an indication of the problem. We will then discuss with the manufacturer / supplier to see whether the defect is covered by waranty regulations.

Shipping costs and the responsibility for the transport from your address to us are carried by you. If the guarantee is recognised, the shipping costs for sending the replaced or repaired item back to you are carried by us, when the guarantee is not recognised, these costs will be for your account.