Frequently Asked Questions
- Bank transfer
- Creditcard (VISA, Mastercard, American Express)
BikesComplete bikes will not be shipped and can only be collected in our shop. This to ensure an optimal service regarding the configuration of the bike and the position of the client on the bike.
ShippingShipping to the EU countries is processed via MyParcel, which makes use of the services of BPost, DPD or PostNL.
Delivery time Belgium
A delivery by MyParcel takes about 1 to 2 working days.
You will have to pay the shippingcosts for returning the product yourself. For returns within Belgium, a shipping label can be requested via: Return Belgium.
After receiving and checking the products, they will be refunded. Shippings costs will not be refunded. If an order was sent with free shipping, these shippings costs will be subtracted from the refund.
How to return
You have to pack the product thoroughly (to prevent damage), foresee a valid stamp (low stamped mail is refused) and send it to our main address (see Contact).. Returning costs and risks are always for the account of the sender.